Summary of Qualifications

• Extensive background in computer hardware, software applications, technical training.
• Skilled in organizing and presenting training seminars and ensuring client satisfaction.
• Exceptional organizational, analytical, and managerial skills.
• Skilled in providing hands-on field service, identifying problems and designing solutions.
• Excellent problem solving and customer relations skills.
• California Preliminary Designated Subjects Vocational Education Teaching Credential
  Subjects: Computer Systems Operation; Computer Applications
• CompTIA A+ Certified
• CompTIA Network+ Certified
• Cisco CCNA Certified

Major Accomplishments

• Designed and implemented Microsoft Office 97 Certificate of Competency Program
• Improved computer program for Department of Continuing Education of The University of Southern Mississippi from 6 workshops to 9 credit courses for MIS department and 14 Short Course workshops each semester
• Designed, installed and supervised seven Novell NetWare local area networks for various departments at the university
• Organized and managed the first computer support help desk at The University of Southern Mississippi and trained and supervised help desk support workers
• Planned, advertised, and implemented numerous classes to teach basic computer usage and software applications to faculty and staff at the university
• Designed employee database for Forrest County School District using dBASE III

Professional Experience

• Taught courses in Computer Networking and Information Technology
• Courses included
  • ITS - 100 Introduction to Technology
  • ITS - 101 Computer Operating Systems & Hardware I
  • ITS - 102 Computer Operating Systems & Hardware II
  • ITS - 201 Microsoft Windows NT 4.0 Administration
  • ITS - 301 Network Connectivity I
  • ITS - 302 Network Connectivity II

• Designed and instructed Microsoft Office 97 Certificate of Competency Program each semester
• Organized and instructed 9 credit courses for MIS department and 14 Short Course workshops each semester
• Subjects included

  Introduction to Computers MS-DOS Microsoft Windows 3.1 Windows 95 Microsoft Word Microsoft Excel Microsoft Access PowerPoint Microsoft Office 97 Desktop Publishing using MS Word

  WordPerfect for DOS WordPerfect for Windows Quattro Pro Lotus 1-2-3 dBASE III Introduction to UNIX Using the Internet Using Electronic Mail Introduction to World Wide Web Creating Your Own Web Page with HTML

• Installed and maintained 7 Novell NetWare local area networks for university departments
• Supervised four microcomputer labs
  • Hired and trained 15 lab assistants each semester
  • Serviced 130 microcomputers and four network printers
  • Installed software and hardware
• Installed and supported microcomputer software for all university faculty and staff
• Identified and solved microcomputer hardware and software problems for faculty and staff
  • Trained and supervised 4 student workers in microcomputer support each semester
• Organized computer support help desk.
  • Trained and supervised help desk support workers
• Planned and implemented numerous classes to teach computer software to faculty and staff

• Supervised VAX 11/780 lab, Harris H800 lab, and microcomputer lab
  • trained lab assistants
  • serviced printers
  • made tape backups
  • identified equipment problems
• Supported student and faculty use of computer labs
  • helped beginning students with FORTRAN and Pascal assignments
  • explained terminal operation and PC software operation to new students
• Identified and solved microcomputer hardware and software problems for faculty and staff

Education

Continuing Education